DYFA Bathrooms (“we”, “us”, “our”), part of the DYFA Group, is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Last updated: 02/09/2026.
THE INFORMATION WE COLLECT
We collect personal information you provide when you enquire, request a consultation or engage our services. This may include your name, email address, phone number, home or project address, and details about your renovation. When you use our website, we may also collect technical information such as your IP address, browser type and pages visited through cookies and analytics tools.
HOW WE USE YOUR INFORMATION
We use your information to respond to enquiries, arrange and carry out consultations, prepare proposals, deliver our renovation services, manage our relationship with you, meet our legal and licensing obligations, and, where you’ve agreed, send you relevant updates. We do not sell your personal information.
DISCLOSURE TO THIRD PARTIES
We may share limited information with trusted parties who help us operate our business, for example suppliers, IT and website providers, or professional advisers, and only as needed to deliver our services or meet legal obligations. We require these parties to protect your information consistent with this policy.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and analytics tools such as [e.g. Google Analytics] to understand how visitors use the site and to improve it. You can control cookies through your browser settings. [Confirm and list the specific tools in use.]
DATA SECURITY & RETENTION
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We retain information only for as long as necessary to fulfil the purposes described here or to meet legal, tax and licensing requirements.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we’ll respond within a reasonable period.
MAKING A COMPLAINT
If you have concerns about how we’ve handled your personal information, please contact us first so we can address it. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
CHANGES TO THIS POLICY
We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date revised accordingly.
CONTACT US
Email: enquiries@dyfabathrooms.com.au
Phone: 07 5475 4152
Post: 6–10 Enterprise Street, Kunda Park QLD 4556